Francis Collision Centre Reviews
Excellent customer service and they did a phenomenal job on my repairs. It looks like it was never in an accident
My husband Frank has used them 2x's now and has been extremely satisfied. Our insurance wanted us to use another company but my husband is very picky about who touches his car, because he was highly satisfied the first time he told the insurance he was only going to use Francis Collision. Thank you guys for quality work!
Left my car for a few weeks and it looked like nothing ever happened when they were done!!! Customer service was amazing! My only gripe was that my car ( brand new) was given back to me dirty when I dropped it off clean.
Everyone here is very kind. My insurance has brought me here twice and it was a great experience each time. They kept me updated on the progress of my car throughout the process and when I got my car back it was in great condition. so happy with their service!!!
Francis staff are very friendly and great hospital people they got me a rental until my car was done and they gave me great service thanks again before and after pics
We have always taken our vehicles to Francis Collision Centre. This past year, my daughter was rear ended and I was hit in a parking lot. We took our vehicles to Francis Collision Centre and received the most professional and courteous service. They went out of their way to help us, and did it so promptly. I appreciated all that they did for us and would not hesitate to take any vehicle to this wonderful establishment.
Great service. Keeps you update. Excellent job. At the end they detail your car perfectly.
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
My car was taken good care of and was done only one day after day thought might. The office personnel were very knowledgeable and respectful. I would recommend Francis collision center to anyone who needed work done on their car. Thank you By the way, they found out where all the pictures came from on the wall that was interesting
I was very satisfied with Francis Collision Center. The staff was extremely friendly and easy to work with. They got my car in within a week and had it done the day after I dropped it off. My car looks as good as new.
Received excellent service on my car repair. Great and regular and ongoing communication. Thr office staff and adjuster maintained great communication with us over the course of the month long repair.
Easy to work with, professional, great job, car was ready earlier than expected. Definitely recommend.
It's a collision repair shop. What do you expect? Lol! Ladies at the front desk were very knowledgeable and welcoming. Nothing but smiles. The mechanics were also extremely thorough in explaining the estimate. Though not necessary, I thought the phone calls providing constant updates were very beneficial.
Great service all the way through! Juanita was such a huge help and always reached out to give us updates. Kevin I. Was also great! He was very clear when it came to explaining the work our car was needing and also made sure it looked like nothing ever happen to our car! Definitely deserve more than 5 stars!
Best customer service I have had. My appointment time was respected and all my questions were answered. They were prompt and had my car ready that same week and it looks AMAZING! Like nothing ever happened. Great service.
Gave consistent updates on my vehicle repair process to keep me in the loop. Received my vehicle back in perfect condition, like nothing ever was damaged. Even washed n vacuumed! Though I hope not to need another vehicle repair, but if I do, this is the place to go.
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
My experience with Francis Collision Center was a very GOOD one. When I was rear ended on December 3rd, my car was fixed by this repair center and my car looks better than it did before the accident. From dropping my car off, to obtaining a rental car, to consistent texts updating me on the status of my car repair, I can say that this experience was a VERY NON STRESSFUL one. I got my car back on December 26th. Thank you so much Francis Collision Centre.
Francis Collision Centre is the most excellent service, when it comes to customers, and the quality of their work is beautiful. James Sanborn was my estimator, he was very friendly, welcoming. James communicate clearly, explained the process keep it simple and easy. Rental car transition easy & simple. Thank you and if Anyone needs a recommendation I will be sending them to Francis Collision Centre. And thank you James Sanborn for all your help. Tania Cheek
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
Fantastic customer service and overall work. They reached out to me several times to let me know how the repair on my vehicle was going. I highly recommend going here.
Francis Collision Center has been my go to place for any auto body repair. I am impressed with their knowledge and their ability to make the repairs just right. I would recommend them and always do to friends or people I run into who have had an unfortunate accident. I give them 5 stars easily
Great staff, very fast and good business. I recommended to everyone. Stephanie helped me 🙂
We had a great experience at Francis Collision. The front staff was very helpful and good at keeping us updated on the status of our vehicle and estimated completion date. They also sent us updates over text which I liked. They were quick and responsive any time I called as well. The repairs were excellent too. We had Kevin helping us. When we went to pick up our car there were some additional areas needing fixing and they took the car back to fix. We worked with them through our insurance and they handled all of that which was very nice.
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
After driving my newer car for only 2 months it was hit in a parking lot....grr! Needed a new front bumper..picked Francis Collision Centre #1) their location; #2) the office staff was great in answering all my questions; #3) how well they communicated with me by texts and phone calls about the status of the work #4) the rental car experience, pick up and drop off at their facility and #5) When I needed to take it back for a very, very minor issue they took care of it promptly and treated me respectfully even tho it was like I said very minor! Highly recommend Francis Collision Centre!
the car was thoroughly gone over for any repairs that might be needed, Good job. Good work
Super friendly and helpful staff. My car looks brand new! Like nothing ever happened. Susan was awesome, kept me updated with everything they did to my car.
I got into a car accident and right away knew where I’d take my car. To Francis Collision! They did such a wonderful job the first time I knew I’d always go back to them!! Totally recommend!
My driver's side door was vandalized, door wouldn't lock, open and window didn't go down. Now my car is all fixed! Thanks Francis!!
This is my second time with Francis auto collision they are absolutely amazing my car has been like brand new everytime I’ve taken it for repairs in and got it back! Juanita works in the office is super helpful always doing what she can to put you back in your vehicle on time and make sure everything you need is met with sincere customer service and upfront explanation. Kevin iskandar was my estimator and he was amazing he made sure to follow up with me after I put my car in for repairs and let me know exactly what was going on in the shop. Even when I brought in my car he let me know exactly what was going to be fixed! He promised me a date for pick up and delivered ! He also made sure my car was nice and clean and that I was satisfied with the work when I picked it up! I will always choose Francis!
They did a great job on my car and they did a great job with texting me updates every day ! My car looks like new
I cannot stop saying how much I absolutely love Francis Collision Center and their team! Wonderful mechanics, cool as heck, ladies at front desk are super nice, helpful and personable. If I ever need repairs, I know I can trust/rely on them, and always will. They will treat your vehicle, like it was their own and if there is any issue after you receive your car back, they fix it quick. I called and was asked if I could bring it in at that exact moment, it was only a very minor, unimportant issue but they treated it with urgency and I simply love it. Thank you Francis!! And thank you for my shirt! That was awesome as well 🥰 the extent of damage done to my vehicle, I thought it would never see the road again, cosmetic was nothing, it was all under the car that was jacked.
My catalytic converter was stolen on December 16, they towed the same day! Took a little longer because of the holidays but they were very professional. Would definitely recommend
Excellent Service! Amazing staff and friendly environment. Loved how they kept me updated via texts, calls and emails throughout the repair process. 10/10
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
Kevin at Francis Collision Center did a fantastic job on my car repairs. Communication was clear and concise. I will choose his services again in the future.
I've had my Volvo in there twice now for two separate repairs. On both occasions I was treated with extreme courtesy and respect. And throughout the repair I was kept up to date with the progress of the repair. Turnaround time was quick, and they worked seamlessly with my car insurance. The two service riders I worked with Justin P And Kevin I were absolutely wonderful. Highly recommend this place!
In the stressful experience of a car accident, it’s nice to be able to rely on a business like Francis to provide excellent service and keep you updated throughout the repair process. Everyone is extremely friendly and they do great work. I take my car there every time I’m in an accident. Would definitely recommend!
I took my vehicle to Francis Collision Centre due to someone backing into me. Even with having to go through someone else’s insurance, everyone at Francis's was super nice and very accommodating. My car looks great again!!
Getting an estimate was easy. The repairs look amazing. My car looks like it was never damaged. Beautiful work!
Got my car back. Thank you Francis Collision for the amazing job. Special mention to Juanita for the wonderful customer service.
Great Service, Friendly Staff and very Professional. They made my baby(truck) new again!! They were fast and kept us updated along the way. I highly recommend them!
They did an awesome job on my car. Extremely friendly people and wonderful service! I will definitely refer them to my friends and family.
First timer, had a great experience & awesome service. Did a great job as well & washed my car ☺️. Will definitely recommend!
I recommend Francis Collision Centre for any auto bodywork. They work with your insurance, so there is no hassle. Kevin, who did the estimate on my car, did a really good job. He explained the details and assured me that they can take of it. As for the bodywork that was done, they did a really good job - it looked brand-new again. The front staff, Juanita and Audra, are also helpful and always kept me updated about my vehicle status.
Took about a month for my car to get fixed. James has been great with updating me on the progress of my car. I appreciate him setting my mind at ease. I was updated when my car was waiting on parts to be shipped, I was updated when my car was going to go into production, and I was updated when a few other things were found wrong. The ladies upfront are so polite and are great at thoroughly explaining every aspect of what was billed and what I had to pay as a difference. They even gave me a free gift! My car was finished kind of late yesterday. They had it washed and ready to go. Unfortunately I was stuck at work until closing so I am here today, the day after to pick up my vehicle finally. Just waiting for it to be re-washed. They insisted it be washed again. I highly appreciate the great service! If anything happens again, hopefully not, to any of my family’s cars, I will most definitely suggest Francis Collision Centre!
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot). Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good. Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
The Staff was very wonderful & helpful. They worked with me tremendously. Did not take long for the repair. My vehicle looks Awesome. I truly would use your shop again if ever needed.
I've taken my Subaru in on two different occasions now and am satisfied with all repairs and especially the paint work. The turn-around time to get my car back was two weeks on both occasions. The wait is long but it's well worth the wait for high quality shop repairs. The ladies up front are kind and professional and the guy I was working with (Kevin) was also transparent, kind and professional. This is the place to go if you want your vehicle repaired the right way.
Took my car in for a fender bender. Their service was amazing. They also updated us of, our vehicle everytime they had something done to it. Thank you Francis collision for your service and the great job you guys did.
They were quick and fast! My truck looks brand new! You drop off And pick up a rental all in one place. They took all the pain out of not having my truck for a couple of weeks. Thank you mike! I was very happy with my experience at Francis collision. I’m giving you 10 ⭐️’s thanks again!! Best wishes from Ahmad Hernandez.
Francis has been our families go to whenever we have something happen with our cars. They are always amazing. This time I had the pleasure to work with Susan super sweet gal always kept me updated all the way through thank you all 😀
They took great care of my suby. She looks amazing. Thank you!! Oh and bonus: you get a free shirt as a thank you for being a customer. ⭐️⭐️⭐️⭐️⭐️
The receptionist were professional and friendly and had great personality and communication skill. They also speak Spanish. I don't but I've been in Fresno long enough to recognize the language. Lol. We brought our car in on the 20th of November and received the cars back Dec 3rd. Not counting Thanks giving and Black friday (cause no professionals work those days) it was only in a little over a week. They also made the process really easy! 5/5 would get rear ended again!
They did a great job. I appreciate them going above and beyond to make sure my car was taken care of.
There very good on updates. Work came out good. I have a before and after pic of the damages and repairs.
I was told my repairs and rental would be set up and handled in a specific way and everything went just as I was told. The price was actually lowered as they found a way to save time while still doing excellent repair work. Five Stars in my book! (Steve)
This was my second time bringing my vehicle for body work to Francis Collision and once again I was not disappointed, beautiful work and they communicated the entire process and were fast!
Super pleased with the work done on my vehicle. The work was done in a timely manner and customer service was excellent. I would recommend.
I had a great experience with Francis Collision Center. They were always very polite and professional. My car was vandalized and needed to be buffed out and painted. They did a good job fixing it, I just wished they would've buffed the hood out as well.
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
Francis Collision has the most courteous and friendly staff that I have ever done business. They also do excellent work i a very timely manner. We will be taking all of our cars to them.
On Friday morning after Thanksgiving, my Honda was robbed of its catalytic Converter. Francis Collision Centre was amazing! They promised the car in four days and were finished a day early. They are kind, friendly and most of all feel cared for. I highly recommend them for any damages done to your car. They are great!
Thank you so much for doing the work you said you would do, when you said you would do it and then going over and above by washing the car. A special thank you to Jesse Settle for helping me. It’s so hard when a brand new car gets injured!
highly recommnded. staff was very friendly and they did an amazing job on my 2015 Honda Civic SI
First of all I Have Geico Insurance So it was Extremely easy to use. Made an appointment with Geico for the estimate. When I got there is was quick & complete since Francis Collision has a section for Geico & Enterprise car rental. So its a 1 Stop Shop. 2nd Everyone was so friendly Especially the girls in front. 3rd It was done quickly, professionally & carries a lifetime warranty as long as I own my car.
Very professional service. Always called with updates and was able to check status online!
I had a great experience working with Francis Collision Center in Fresno. I was in a minor fender bender, and these guys did an excellent job getting my car back in perfect condition. The communication along the way was wonderful, and it was finished when they said… In fact, a day early. I am completely satisfied with the Francis collision center staff. The two ladies at the front desk are incredibly nice also! I highly recommend this place for all of your auto body repair needs!
they have worked on my cars 4 times. I have always been treated great and they do awesome work
Kevin Iskandar is the guy! He made sure to kept open communication wlth me and kept me updated on my vehicle and its process . This has been a journey! But I am glad to have my car back! He is appreciated . And also Audra assisting me with my payment transaction she is such a gem
I took my car there through a Geico claim (someone backed into my car when I was out of town) and this was the easiest experience I've ever had with car repair. They offered the option to pick up the rental there when you drop your car off, so you don't have to worry about finding a ride. They were quick, efficient, and did a great job on the repair. 10 out of 10, would use them again.
Very friendly answered all my questions. The work on my car was perfect look like a new car thank you Francis Collision